Products on Sale of SHOKZ

What is SHOKZ Return Policy?

SHOKZ offers a 45-day money-back guarantee from delivery for all orders placed on website. If you’re not satisfied with your headphones for any reason, we’ll send you a prepaid USPS shipping label via email and you can return them for a full refund. Refunds are issued to your original payment method. If we are unable to issue a credit to your original payment method, we will issue the credit through PayPal. Initial shipping charges will not be refunded.

SHOKZ does not refund purchases from other retailers.

Customers shall be required to return both the SHOKZ headset and all accompanying accessories in their original packaging when initiating a product return. Failure to return both components in their entirety may result in SHOKZ’s inability to process the refund or necessitate the customer to supplement the missing components to complete the return process.

Please contact our Customer Happiness Team(737-215-4011) for information on returning a product purchased at an event.

How do I return?

Please submit your return application to Customer Happiness Team(737-215-4011) .

• Return the items using the prepaid USPS shipping label emailed to you.
• Once received the returned items, please allow 3-5 business days for us to process the refund.
• You don't need to bear the shipping cost resulting from the return.

How do I ship back the items?

For instructions on how to ship the returned products, refer to the email received after placing the return request.

How long does the return process take?

Once your product has been received, we will issue the refund within 3-5 business days.